Terms and Conditions
Terms and conditions of INFINITE FRAME website
1. Scope and object of the General Conditions of INFINITE FRAME website
1.1 These terms and conditions shall govern your use of INFINITE FRAME website
1.2 INFINITE FRAME Project is at a startup phase submitted to a crowdfunding campaign on INDIEGOGO website to raise the initial financial amount to start the mass production and selling. This means that INFINITE FRAME website shall be the future online shop to sell this product. On this launching
phase, the website was made to support the crowdfunding campaign and allow people to test the product and create personalized INFINITE FRAME panels, order them with or without printed photos, and after they will get their orders to mount their panels. This trade is made by the payment through the INDIEGOGO campaign website.
1.3 Presently INFINITE FRAME Project has the address on Rua João Chagas, nº24, 2ºEsq. 1495-069 Algés, Portugal. All information about the project, the
product and its services is provided by the INFINITE FRAME website and on the INDIEGOGO campaign. The website has a specific design application to allow Users to try this product and order it on all terms and conditions hereby expressed.
1.4 To order through INFINITE FRAME website, Users need to create a free account. The orders will be validated after being verified the payment through the INDIEGOGO campaign. The registration of the payments on INDIEGOGO
website, should be made with the same name and email of the INFINITE FRAME account, so that we can know which order is yours to send it to you to registered address on the expected delivery time.
1.5 The orders made during the campaign time shall be delivered on the estimated delivery time which is October 2016.
2. Product Information and Content
2.1 INFINITE FRAME will do all efforts to all the information in this text does not have any spelling mistakes, however if they were found it we will correct them as soon as possible.
2.2 INFINITE FRAME website has a shop page where you can order individual frames and packs of frames. It has also a specifically designed application for this product in the DIY (Do IT Yourself) menu, for Users try the product by making your own personalized picture frame panels, with the option to order with or without the printed photos, uploaded to their own each frame of those panels.
2.3 All information about pricing, products, and its specificity will not be changed during the 60 days of the crowdfunding campaign. During this period, there will be made some promotional campaigns with discount vouchers that will be previously announced to the subscribers of this product and through the social networks linked to INFINITE FRAME.
3.1 All products and services available to order on INFINITE FRAME website were developed to achieve the best and easy way to the Users. The product is developed for mass production; however, because it is in a startup phase we must consider that it can happen unforeseen situations that may delay the production process. Nevertheless, INFINITE FRAME compromises to solve these situations and will keep backers informed of the production process.
3.2 All data provided by the User to this website will be processed safely and confidently and will not be available for third parties, accordingly to the standards of International protection data.
4. Consumer obligations
4.1. The user commits to:
i) Provide personal data and correct addresses;
ii) Do not use false identities;
i) Provide personal data and correct addresses;
ii) Do not use false identities;
4.2. In a case of the provided data by the User is not correct or insufficient, and this takes as a consequence a delay on the delivering, INFINITE FRAME decline any responsibility on that.
4.3. It is expressly forbidden the use of goods and services purchased for business purposes, including for the purpose of resale of goods.
5. Privacy and Personal Data Protection
5.1. INFINITE FRAME guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified in the order form are essential for providing the service by INFINITE FRAME. The omission or inaccuracy of the data provided by the User are his own responsibility and can lead to the refusal to provide the service by INFINITE FRAME.
5.3. The User's personal data will be processed and stored, and are intended to be used by INFINITE FRAME under the contractual relationship and/or trade with the User and if it is a newsletter subscriber, to promote the product via online.
5.4. Under the Portuguese applicable legislation, is guaranteed to the User, without additional charges, the right to access, correct and update their personal data, directly or through written request, as well as the right to object to their use for the intended purposes in above, and therefore to contact through email@example.com.
6. Cancellation of orders
6.1 By the User's request - During the crowdfunding
campaign the User can cancel his order by asking it to the Indiegogo website. After finishing the crowdfunding campaign and being succeeded, the cancellation must be done by request to the email firstname.lastname@example.org, referring the order number and the delivery address. This will be accepted provided that the order has not yet been processed.
6.2 INFINITE FRAME reserves the right not to process orders or reimbursement, after verifying the non-payment of the order through the Indiegogo website or check for errors in the amounts paid and the order, and after tried to contact the User to resolve / clarify the situation without success.
7. Return (Right of Resolution )
7.1. The User, in the case of being a consumer, can exercise the right of return without having required any compensation within fifteen (15) days from the day on which the consumer receives his order. To exercise this right, the User must communicate this intention to the INFINITE FRAME through the email: email@example.com, identifying himself and his order, and then it should resubmit the order under appropriate conditions of use for our address advertised on the website. The costs of delivery will be User's responsibility. If the User ordered printed photos, the cost of this service will not be returned.
7.2. After receiving the return on INFINITE FRAME, it will be returned to the User the amount corresponding to the amount paid for the order. If it was used a promotional discount code, this value will not be refunded. The refund will be only of the amount paid.
7.3. The reimbursement method to return the order's value during the campaign period will be responsibility from the INDIEGOGO website. After that
period it will be INFINITE FRAME responsibility, that will return it, via bank transfer. In this last case, the refund will be made within fifteen (15) days after receipt of returning the goods.
7.4. For having missing parts from the order sold or any parts were not in excellent conditions as they were sold there will not be any refund, and the product shall be returned to the initial shipping address.
8. Manufacturing defect
8.1. For "manufacturing defect", i.e., when there are detected anomalies in the products which do not meet the announced form, the User must return the product, as showed in paragraph 7, with the difference mention by being 'manufacturing defect'. In this situation, after INFINITE FRAME receives the return and
check the appropriate defect, the respective product costs, and delivery costs will be returned to the User.
8.2. For the exchange of the product can be made, it shall ensure that the package is complete (box with instructions for use and respective order parts) and containing all the components in excellent condition.
8.3. By missing any of the elements mentioned above, or if any of the components are not in excellent condition, there will not be any exchange, the product will be returned to the
user, if after trying to solve the problem via email were not succeed.
9. Intellectual property
9.1. The INFINITE FRAME is a registered website and the service provided by the site itself is of INFINITE FRAME responsibility.
9.2. You acknowledge that the Service contains information itself and is protected by copyright and related rights, industrial
property and other applicable legislation.
10. Service Safety Conditions
10.1. The User agrees to comply with all applicable legal provisions, in particular, not to practice or encourage the practice of illegal or offensive acts of morals, such as the indiscriminate sending of unsolicited communication (spamming) in breach of the law apply to the processing of personal data and advertising communications via automatic calling machines.
10.2. The User expressly acknowledges and agrees that the IP network is a public network capable electronic communications used by multiple users, and as such, subject to computer overloads, so INFINITE FRAME does not guarantee the provision of the service without interruption, loss of information or delays.
10.3. INFINITE FRAME does not ensure the provision of the net service in unpredictable overload situations of the systems and service.
10.4. For interruption of the provision of the web service for unpredictable reasons, like overload the systems on which it is supported, INFINITE FRAME commits to regularize their operation as soon as possible.
11.1. Without prejudice to other forms of communication provided in the General Conditions, the notifications made to the user that relates to the Service, including changes to the General Conditions, may be made to the email address of the user.
11.2. You agree to receive any communication and / or notification relating to the INFINITE FRAME to the address, contact number and or email address ("email") showed in the ordering process.
11.3 At any time, you can request not to receive these communications and / or notifications via the Contact Form or through the option "Do not receive the Newsletter" inscribed on each Newsletter.
12.1. The User can
submit any contractual disputes to the mechanisms of arbitration and mediation, that are or may be legally constituted and complain to the INFINITE FRAME acts and omissions that might violate the legal provisions applicable to the purchase of goods.
12.2. The complaint shall be submitted within thirty (30) days from the knowledge of the facts by the User, registered in the INFINITE FRAME website. The Information systems will decide the complaint and notify the applicant within thirty (30 ) days from the date of its receipt.
13. Applicable law
The terms and conditions are governed by Portuguese law.